FAQ

DO I PAY A DELIVERY FEE?

Delivery on all orders over $100 is free of charge on Rarotonga.  Delivery for orders to the outer islands is on charged at Air Rarotonga & Local Shipping Standard Rates.

Any orders under $100 has a $15 delivery fee, otherwise we can compile your order ready for collection from our shop.

WHAT IS YOUR RETURN POLICY?

If an item is damaged or faulty on arrival to you, Paradise Supplies will replace the item at our cost provided that you notify us within 24 hours.  Failure to do so will warrant in the Customer taking full responsibility for the product.

If you would like to return an item in perfect condition, for example if it was ordered in error or you have changed your mind, you will be charged a 15% restocking fee.

IS THERE WARRANTY ON YOUR APPLIANCES?

Yes, there is a 3 months warranty on all our appliances starting on the day of purchase. Proof of purchase is required to claim your warranty.

DO YOU HAVE A SHOP WHERE I CAN VIEW YOUR PRODUCTS?

Yes our shop is located on the main road Panama next to CI Steel. We open Monday to Friday 8am - 4pm, Saturday 8.30am - 12pm. Close on Public Holidays.

IS VAT INCLUDED IN YOUR PRICES?

Yes all prices are inclusive of VAT.

CAN YOU SOURCE ITEMS FOR ME?

We are always happy to look at expanding our range.  If you wish us to bring in specific supplies for your business please talk to us, there may be a minimum quantity on items specific for your business.